Frequently Asked Questions

Q: Can you print our logos on tent?
A: Yes.Customized logos can be print on the tent fabric according to your requirements.

Q: Is that factory price?
A: Yes.We assure you all prices are based on the factory.

Q: Does your tent be able to install repeatedly?
A: Our tents can be assembled and dismantled and repeatedly with small transportation size.The lifespan of aluminium framework can reach 15-20 years, and 5-8 years for PVC fabrics depending on different conditions of usage.

Q: What documents are available?
A: A full range documents including structural drawings, packing list, installation manual and relative certificates can be provided.Moreover, a customs declaration is provided.We provide one-stop service for you.

Q: What size tent is necessary for your special event?
A: A person must first determine tent usage. If a tent is being used for dining purposes and roundtables are being used allow 10-12 square feet per person. If banquet style tables are being used allow 8-10 square feet per person.If the purpose is for cocktail service allow five to six square feet per person. Contact us for all your specific questions and more information on tent types.

Q: Has your tent product been certified? 
A: Yes.Our tent product has passed the engineering tests and gained the America And Australia structural engineering certificates. Besides, the PVC fabric used for roof covers and sidewalls has passed the fire tests and gained the flame retardant certificates issued by America, Australia, New Zealand, and Britain.

Q: Is your tent strong and stable enough? How about the wind loading?
A: Yes.The main frameworks (upright support and roof beam) are manufactured with high impact extruded anodized aluminum (6061/T6) so our tent structure is safe and strong and can resist wind up to 100 km/hr.

Q: How long is the warranty period?
A: Guarantee one year. During the warranty period, we shall repair or replace the damaged part accordingly because of any damage due to quality problem.

Q: What is the delivery time?
A: The delivery time is within 15-20days after deposit received.

Q: What is the payment term?
A: Normally, the payment term is 30% TT before production, 70% TT before loading